1996/97 STATE TRANSIT ANNUAL REPORT
Other Reporting Requirements of a Statutory Authority
For the year ended 30 June 1997
Consultants' Fees
| Name |
Fee $ |
| |
|
| A. Where fees exceeded $30,000 |
|
| Nil |
Nil |
| B. Where fees paid were less than $30,000 |
|
| Fees were paid to 13 consultant agencies |
80,981 |
List of Publications
In 1996/97 State Transit produced and distributed:-
- 1995/96 Annual Report
- 1996/97 Corporate Plan
- 1997/98 - 2001/02 Corporate Plan
- Bus and Ferry Timetables (various)
- Transit Times (1 edition)
- Sydney Buses Newsletter (3 editions)
- Ferry News (6 editions)
- In Transit Staff Magazine (6 editions)
- Sydney Buses Network Map
- Employee handbook
- Sheet posters advertising Manly
- Various brochures and flyers including for various tourist products, new and special tickets, service changes, safety material and guides to Sydney Harbour, Newcastle and ferries.
Annual Report Publication Details
The State Transit Annual Report was designed by Dominique du Maurier design and printed by The Pot Still Press Pty Ltd. 2,000 Annual Reports were printed at an average cost of $15.15 per unit.
Customer Response
| |
1995/96 |
1996/97 |
| No. of Complaints |
|
|
| written |
2,972 |
3,364 |
| phone/verbal* |
5,892 |
8,173 |
| Commendations |
|
|
| written |
304 |
306 |
| phone/verbal |
152 |
105 |
| * Increase mainly due to full year of Your Say Line operation. |
|
|
Main features of complaints were:-
- service complaints, including, unscheduled cancellations, late running and lack of accommodation,
- staff complaints, including, poor driving, not stopping when signalled and rudeness, and
- fares and ticketing, including, time-based ticketing trial concerns.
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