1996/97 STATE TRANSIT ANNUAL REPORT Report on Operations -- menu Report on Operations Summary Key Achievments New and Improved Services Bus Services Ferry Services Integrated Services Fleet Enhancement Customer Service Internal and external reviews Safety Accessibility Environmental Issues Risk Management and Insurance Technology Our Staff Employee Attitude Survey Work/Family Survey Equal Employment Opportunity Occupational Health and Safety Personnel Policies Key Challenges Competition Policy Cost Review Price Controls Slim Margins The Short Term Cost of Growth Cost of Disability Responsibilities Olympic Games Bus Priority Public Transport Authority (Next Page) (Table of Contents)

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